
Job Description
The interested and selected candidates will be trained upon through the
PGDBF program ( which is job assured ) because these are technical subjects
in Banking.
Banks who are recruiting though this are HDFC Bank, IDFC First Bank, Utkarsh
Bank, ESAF Bank.
Roles & Responsibilities
- Responsible for deepening customer relationships to increase customer relationship value
- Responsible for driving quality engagements over call with customers by following industry best practices
- Responsible for increasing mobile banking adoption and drive initial login on app
- CASA value build up and new client acquisition and increase in Product Holding Per Customer within mapped portfolio
- Ensure all customer profiling for mapped customers and presented with suitable banking products as per their need and requirement
- Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance Investment solutions, Retail and SME Loans and relevant banking programs.
- Ensure monthly operating plan is met to improve scorecard
- Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve benchmarks.
- Ensure strict adherence to the bank policies and compliance
- Pitch Relationship Banking program benefits and eligibility criteria to customers and on-board customers/groups to the RB program
- Operations: Identify high transacting customers and reduce the transactions of these customers
- Processing of Salary Uploads Custodian for teller box Custodian for cheque drop boxes Ensure error-free transactions of receipts & payments.
- Retail FX transactions processing.
- Vault Custodian Ensures the highest level of customer service.
- Ensure that the outward clearing process is adhered to
- ATM custodian.
- Identification of counterfeit cash and ensuring adherence to the process laid down by the bank
- Monitoring: Monitor large amounts of movements and report them as per reporting schedule if more than 1cr ensure updation on the portal.
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of ABQ, etc.
- Preparation of voucher batch ticket for the day.
- Periodic Checking of Vault Register Management of clearing/ collection cheques/ FCY cheque collections ST35 monitoring.
- Reporting: Fortnightly reporting on cash transactions
- Report for any suspicious transactions (also maintain the AML register) FX transaction reporting on time to TAG and Treasury Mumbai before Cutoff time using FX software.
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them Reporting of fortnightly suspense / TOD and QRS reports and filing them.
- CBDT schedules reporting to WBO before Cut off times.
• Sales: Generate leads for Banks products with the emphasis on the following:
• Generate Sales References for Liability products
• Generate leads for Credit Cards
• Penetration of Saving Accounts on non-liability customers
• Ensure that customers opt for and get facilities of CBDT collections
• Cross-selling Gold Bars
• Cross-selling Forex Plus card and Gift Plus Card
• Cross-sell FX Cash
• Generate leads for Third Party Products to the customers (MF/Insurance/RBI Bonds).
Salary
The CTC offered by the banks ranges between 3 lacs to 4 lacs per annum.
No. of openings
At present we have around 400 vacancies to be filled in this month for HDFC Bank and IDFC Bank
Job Location
The postings can be anywhere in the state and adjoining states for HDFC
Bank
IDFC Bank posting is in Hyderabad